K&K ENTERPRISE – Refund and Returns Policy

Thank you for choosing K&K ENTERPRISE. We strive to provide quality bags and accessories, and if you’re not entirely satisfied with your purchase, our return and refund policy will help guide you through the process.

1. Eligibility for Returns

  • Items can be returned within 30 days of the original purchase date.
  • To qualify, items must be unused, in the same condition as received, and in the original packaging.
  • Please note, custom orders and certain items (like clearance or sale products) may not be eligible for returns.

2. Non-Returnable Items

  • Customized bags or personalized items
  • Clearance or sale items (unless defective or damaged)
  • Gift cards and special promotional items

3. Defective or Damaged Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery.
  • To process your claim, provide clear photos and details of the issue. We’ll offer a replacement or full refund once the defect or damage is verified.

4. Return Process

  • Step 1: Contact our Customer Support team with your order details and reason for return at [Contact Email/Phone].
  • Step 2: Once your return is approved, we will provide instructions for sending the item back to us.
  • Return shipping costs are typically the responsibility of the customer, unless the item is defective or incorrect.

5. Refund Process

  • Once we receive and inspect your returned item, we’ll notify you of the approval status.
  • Approved refunds will be issued to your original payment method within 7–10 business days.
  • If you have not received your refund after this period, please check with your bank as processing times may vary.

6. Exchanges

  • We allow exchanges within 30 days for items in their original, unused condition. You may exchange an item for a different size, color, or model, subject to availability.
  • The customer is responsible for the shipping costs associated with exchanges.

7. Sale or Discounted Items

  • Only regular-priced items are eligible for refunds. Sale items are final sale unless they arrive damaged or defective.

8. Need Help?

  • For any questions regarding our Refund and Returns Policy, please reach out to our Customer Support team at [Contact
  • Email: support@knkentbd.com
  • Call +8801917671207